FAQ

Feel free to download the FAQ Cheat Sheet here!

How do I know you're the right therapist for me?

One way to find this out is through a consultation. I offer free 15-20 minute phone consultations so I can hear more about what you're looking for and answer questions that you may have. This is a good time for us to get a feel of each other's personalities as well. Feel free to check out my blog or social media to get more information into my personality. This is a requirement for me but I also encourage people to do multiple consultations so they can compare different therapists' approaches. 

When can we meet?

I work Monday through Thursday from 8am to 5pm PST.

What can I expect from therapy?

I let my clients drive the session so I typically start each session just asking what's been going on. Many times, maybe without you even knowing it, this can relate to the goals that you set for therapy as well as give me more information to patterns in your life and behavior. You can also experience a bunch of different emotions during and after therapy including sadness, relief, anger, and joy to name a few. Therapy isn't a magic pill but I'm committed to work with you as we process what's been happening and try to figure out what may be best for you moving forward. 

What therapy approach do you use?

I'm pretty casual in how I provide my services in session but I typically pull from Cognitive Behavioral Therapy (CBT), Structural Family Therapy (SFT), and Motivational Interviewing. I have also recently been trained in Eye Movement Desensitization and Reprocessing Therapy (EMDR) and am currently going through the certicication process.

Who do you work with?

I work with individuals and couples primarily. I don't have clients under 14 years old and I don't have expertise with eating disorders, ADHD, and some personality disorders among some other challenges. If I don't think that I have the skills to assist your specific concern, I will provide you with some recommended clinicians, organizations, or platforms.

What is your rate?

I charge $150 for 50 minute sessions and $85 for 25 minute sessions. Payment is collected when the appointment is scheduled for the first appointment and the morning of for all appointments after that time. I require 24 hours notice for cancellations to avoid being charged for the session. I charge using an app called Ivy Pay, a HIPAA secure app.

Do you accept insurance?

I do not accept insurance as payment but I am able to provide documentation (a superbill) so you can be reimbursed through Out of Network insurance. I encourage anyone interested in this to call their insurance provider before starting therapy to find out their policies around this so you know how much money you will get back. 

Do you accept Loveland Vouchers?

Yes, I do at no extra cost to you! If you have been approved for these vouchers, please let me know and send me your voucher codes. For more information on this voucher, go to https://thelovelandfoundation.org/loveland-therapy-fund/.

Do you do in-person therapy or only online?

At this time, I don't have plans to move to in-person therapy. I provide teletherapy through video or phone. My video sessions are done through SimplePractice, a HIPAA secure platform.

Do I need to be in California since it's online?

You do. I know it may seem silly since it's online but clinical licenses for Marriage and Family Therapists are regulated by state. As a result, I can only provide services to people located in California. 

I want to do couples therapy but my partner is not in California. Is that okay?

All of my clients must be in California. If this is the case for you, you may want to consider finding a therapist licensed in both states or each doing individual therapy for now.

Do you provide Emotional Support Animal letters?

I do not provide ESA letters. Although I support what's going to help you and is not causing yourself or others harm, I do not believe that I have the expertise to make this assessment for my clients.

Do you provide other types of documentation?

I will complete other documentation or write letters regarding your services upon request at an additional charge. The rate for this service is $100 per page for forms and $100 for me to compose a letter. A Release of Information may also be required if you want me to send it directly to the requesting organization on your behalf.

Can you prescribe medication?

Clinicians must hold certain licenses to prescribe medication. If you are seeking medication, I encourage you to connect with a psychiatrist. It is typically recommended that people continue to see a therapist to work on behavior and processing even when on medication. We can meet and talk about how the medication is going and work on your behavior, thoughts, processing the past, and set goals for the future.

Do you provide Good Faith Estimates?

Yes, I will provide this to you before we begin services and update it if anything changes. I will discuss this further with you during the intake process. You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Make sure your clinicians gives you a Good Faith Estimate in writing at least 1 business day before your service. You can also ask your clinicians, and any other provider you choose, for a Good Faith Estimate before you schedule an item or services. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

 

Can I follow you on social media?

Absolutely! I will not follow you back but you're welcome to check out my business accounts. You can find me on Instagram under @act_with_marcelle. Keep in mind that my social media content is not a replacement for therapy services and more for entertainment. I do not communicate with clients or provide therapy services through social media.